Shipping & Returns
We offer fast and reliable shipping to ensure your order reaches you quickly and safely.
Shipping Information
We offer fast and reliable shipping to ensure your order reaches you quickly and safely. All orders are processed within 1-2 business days, and you'll receive a tracking number via email once your order ships.
Free Standard Shipping
Available on all orders over $75. Standard shipping typically takes 3-7 business days depending on your location.
Express Shipping
Need your order faster? Choose express shipping at checkout for delivery within 1-3 business days. Express shipping rates start at $12.99.
International Shipping
We ship worldwide! International orders typically arrive within 7-14 business days. Please note that customs fees and import duties may apply and are the responsibility of the customer.
Orders placed after 2 PM EST will be processed the following business day. We don't ship on weekends or holidays, but we'll get your order out as soon as possible.
Returns & Exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a hassle-free 30-day return policy. Items must be returned in their original condition with all tags attached.
How to Return
Simply contact our customer service team at info@zuphire.com or use our online return portal. We'll provide you with a prepaid return label and detailed instructions.
Refund Processing
Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. Refunds will be issued to your original payment method.
Exchanges
Want a different size or color? We're happy to help! Contact us within 30 days of purchase, and we'll arrange an exchange. If there's a price difference, we'll either refund the difference or send you a secure payment link.
Please Note: Personalized or custom items cannot be returned unless there's a defect or error on our part. Sale items are final sale and cannot be returned or exchanged.
Questions?
Our customer service team is here to help! If you have any questions about shipping, returns, or your order, don't hesitate to reach out.
Phone
+90 535 835 57 75Hours
Monday - Friday, 9 AM - 6 PM EST
We typically respond to emails within 24 hours and are committed to making your shopping experience as smooth as possible.